Sound Masking, Paging & Audio

Our goal is to assist with your interior acoustical requirements when designing a new facility or correcting the acoustical problems with an existing location and we look forward to working with you and assisting with your acoustical needs.

The Following is a list of some of the services that we provide our clients:

  • Provide customized solutions to the client’s specific acoustical needs
  • Improve speech privacy in the open plan office areas
  • Provide a sound masking system that meets UL2572 specifications
  • Reduce background noise to make facilities more productive
  • Acoustical review and recommendations for speech privacy
  • Control conversational noise sound transfer between offices and conference rooms
  • Consult with hospitals, & health providers to determine solutions for their HIPAA, Oral Privacy, compliance concerns
  • Work directly with the architect and design community in the planning of acoustical requirements for projects.
  • Provide CAD drawings for early stages of facility planning
  • Provide solutions for reverberation in conference rooms and lobbies
  • Assist corporations to establish acoustical standards
  • Work directly with clients to provide a complete acoustical solution to the corporate environment
  • Provide information that evaluates acoustical requirements, provides recommended solutions, and predetermined results
  • Work with hotels to eliminate the transfer of noise between rooms and assist in the elimination of external intrusive noises being transferred to the guest rooms.
  • Assist Financial Institutions in achieving confidentially requirements to comply with the GLB Act.
  • Provide MNEC solutions for your building or campus



Sound masking introduces an unobtrusive, ambient background sound to the office environment that renders speech unintelligible while reducing interference from distracting office sounds. It provides a random sound that does not carry information, is completely unobtrusive, non-directional and harmoniously uniform.


Everyone! Every employee needs some sense of speech privacy and confidentiality. As workplaces are evolving and changing, companies are finding it difficult to create the correct balance between collaborative and individual work spaces. One of the top complaints in open office environments is a lack of privacy and the inability to concentrate on their work because of the noise. Not only is a densely populated, open office layout now becoming the norm; individual space has also decreased significantly.  In corporate environments sound masking has become a key component that addresses speech privacy needs of employees in the open plan and private offices.


Masking is used with equal effectiveness in either open or closed office concepts. With the trend to move executives out of private offices and into an open floor plan, more and more office workstations are now functioning as “offices.” Because of this, executives and their employees require speech privacy and the need and ability to concentrate EVEN MORE. To achieve this, the management MUST respond by incorporating sound masking in each of their facilities.


Masking is necessary because it is truly the ONLY solution that affords speech privacy, confidentiality, and protection of proprietary and confidential information. In addition to creating the most harmonious atmosphere in which to work, the benefits of sound masking include greater productivity, efficiency, stress reduction and higher employee morale.


Masking works by producing sound electronically, similar to that of softly blowing air, which is projected through speakers installed above the tiles in the ceiling. This sound is evenly distributed throughout the area being masked and can be adjusted to the individual privacy requirements in any given area.

The masking sound is set one or two decibels above conversational speech. By doing this, masking allows conversations to take place without disturbing others, thereby alleviating distractions from unwanted sound and creating speech privacy. This leads to increased productivity, reduced stress, and a more comfortable work environment.


A lot of thought and financial resources are dedicated to the design and aesthetics of the facility, but too often proper acoustics are either forgotten or red-lined.  As trends continue to push traditional enclosed private offices out into the open plan as workstations, the issue of sound and the ability to control it has become paramount. The ability to concentrate is a key benefit that all employees must have if companies are to remain productive and operate at optimum levels.

A recent report by The International Facility Management Association (IFMA) shows that over 80% of respondents currently use open plan/panel systems in their space planning. The use of workstations having thus defined the majority of corporate America, has forced system furniture manufacturers to stay abreast of important trends that affect the open plan. Whether addressing the ergonomics of a workstation, creating a better wire management system for electric and cabling flexibility, or providing acoustical comfort, manufacturers and their dealer distributors must provide answers to the problems their clients face.

The latest trend receiving focus is office acoustics. Just look at the office of today.

  • To reduce overhead costs for real estate, corporations are devoting less square footage to each employee and increasing the number of people within a space.
  • The use of traditional, sheetrock private offices is declining rapidly as upper management moves out into the open plan.
  • The use of teaming environments, shared spaces, and the rise in the use of speakerphones continues to increase sound problems.
  • Computer hardware and software with voice-activation and animation contributes to an increase in noise as does the industry’s change to a 17″ vs. 13″ monitor screen. This change in screen size increases the amount of reflective surface for noise to bounce off.
  • Companies must balance the need to concentrate, collaborate and communicate in the same working environment.


For years, architects and designers have had standards for creating acceptable levels of interior “climate” conditions as they have pertained to lighting, heating/ventilating systems, ADA accessibility, and ergonomics. It only makes sense that they have now turned their sites on the one aspect that can really make or break an office space. Acoustics! In over 99% of all corporate offices, they can find the answers they are looking for and solve their problems with proper acoustical treatments and sound masking.



In certain situations and during emergency events the dissemination of information is the key to life safety. Messages must not only be seen and heard – they must be understood. Today, MNEC systems have grown to protect us against more than just fires. These systems alert us and provide us with critical information and directions to follow during dangerous weather, acts of terror or other hazardous events. To reach the majority of occupants, these messages must integrate across multiple platforms and include a complete range of communication methods-both visual and auditory.

Visual cues can include strobes, digital signage, email notifications, text messaging, flat panel and message board displays. Audio notification must provide signaling that is successfully delivered throughout the indoor and outdoor space with a clarity and intelligibility that ensures the content of the message is not lost. Lencore systems address the four critical factors in developing a Mass Notification and Emergency Communications system: Reach, Clarity, Redundancy, and Reporting.


The Lencore Engineered Systems for MNEC provide a completely packaged solution for ease of use and installation. Using a branded enclosure, all of the system’s head end equipment is expertly assembled and ready for on-site installation. Based on need, optional equipment can be added to the system. The components of the system provide robust zoning capabilities as well as multiple levels for emergency and mass notifications. The system can tie together multiple floors, facilities, or even entire campuses to provide a universal communication system that can be accessed locally and globally to ensure that important announcements can be heard at the facility whether it is across the parking lot, across town, or around the world.


Programming for up to 1.5 million square feet can be made through each Music / Paging Interface (MPI) and set for all call, emergency broadcast and priority paging for real time communication in company or campus wide announcements. Zones can be grouped through a web browser and managed through the system’s sound manager and configurator. Up to 99 zones can be set for the system.


The zoning capabilities of the system allow each speaker channel to have up to 11 zones of overlap including all call. This provides the ability to create acoustically distinguishable spaces that can be selected to receive specific announcements. This means your project is truly customized to your needs.


The Lencore system automatically compensates and readjusts for frequency line loss ensuring a quality signal that is continuously and uniformly broadcast and distributed throughout the entire system.


The paging aspects of the system set prioritizing levels for both the global and local microphone and telephone inputs. This means that if your CEO is making a companywide announcement from the corporate headquarter building, but there is a weather emergency in one of the regional offices, the regional office has the ability to override the global announcement to ensure the safety of occupants.


For added safety, Lencore MNEC systems can be configured with pre-recorded messaging. These announcements enable clients to create the safety scripts and directions they need occupants to follow in the case of an emergency. Up to 58 independent, randomly accessible messages can be accessed by the system through local and remote controls. By providing these “canned” messages, human error is reduced and the messages are delivered with a clarity and consistency that improves communications.

System Monitoring and Reporting Lencore systems are capable of providing visual, audio, email and text notifications as well as system monitoring and reporting for thermal and other events.


An important aspect to any MNEC system is the system’s built in fail safes. The Lencore system comes equipped with a Smart Switch that provides the continuity should a natural or forced break in the system’s wiring occur. If a break happens in the system, signals and messaging are automatically re-routed around the break. In addition, the system can report the break for ease of troubleshooting.


The entire Lencore system can be accessed through two password protected user interfaces. From your browser, changes and adjustments can be made to the volume, contour, and equalization for masking, paging and music channels and zones. The interfaces can also run diagnostics including a self-check for system status.


As part of the management of your safety strategies, we offer ongoing managed service contracts. The contracts provide quarterly system diagnostics to ensure optimal functionality as well as product and software updates and upgrades.



The Lencore Spectra i.Net® system is designed to promote collaboration and encourage creativity while delivering acoustical comfort and emergency communication solutions. This Engineered System Solution uniquely addresses the proper requirements for sound masking, paging, and audio for today’s facilities. Each system successfully masks intrusive speech, creates privacy and delivers intelligible paging and audio solutions to ensure intended audiences are well informed and comfortable in their environments.The system offers virtually limitless zoning capabilities, plug and play speaker options as well as a revolutionary intuitive Graphic User Interface (GUI) for central system controls. The Spectra i.Net System is also capable of local, remote and Infrared (IR) controls. Floor-to-floor, building-to-building, across the campus or around the world, Spectra i.Net provides innovative and flexible solutions to enhance the workplace environment. Whether you are an established industry leader or an innovative organization poised for growth, we believe it is our responsibility to help you create a comfortable, productive and safe work environment.Benefits

  • Requires no proprietary software or cabling
  • Open platform system design
  • One control point for total access
  • Adaptive Equalization Zone overlap
  • Multi-drop network
  • Ease of use, installation and tuning
  • Simple integration with Cisco, Crestron and AMX
  • Intuitive User Interface
  • Integrated timer function
  • UL listing for air-handling spaces
  • Meets ASTM standards for speech privacy
  • Local/Global & Prioritized Paging
  • Ability to fire relays for strobes and other signaling/switches
  • Plug & play speakers
  • System redundancy
  • Detailed diagnostics & reporting
  • Preventative Maintenance Available
  • Full Warranty

Additional links on this topic:

Oral Solutions for HIPPA Compliance


Whether it is audio or paging throughout the building, a specific floor, department or office, Lencore has a solution to meet your needs. IndePage™ Technology enables the paging and audio to be completely adjustable and independent both centrally and locally.


Lencore’s engineered solution delivers audio and intelligible paging in one of three ways:

  • Independently as a designed system, or
  • As an integral part of a solution delivering sound masking, audio, and paging – virtually giving you three systems for the price of one; or
  • By integrating with independent, existing speaker components

Lencore designs system layouts to meet the Sound Transmission Index for Public Address (STI-PA) which helps to determine intelligibility within a space. A page should be well understood – not just loud.


One of the driving components for Lencore’s success in audio and paging is the Music Page Interface (MPI.) With the MPI there is no need for additional cable home-runs, amplifiers, separate equalizers, special switching equipment or matching vendors for compatible product interfaces. In fact, the MPI technology is so sophisticated that it can make zone additions, modifications, deletions and other changes to the paging system on the fly, without rewiring. This eliminates the need for running multiple home runs back to the electrical closet or through building risers to create separate or additional zones.

When connected to Lencore’s networked systems, the MPI provides the ability to program up to 100 zones including an all call/emergency broadcast page, using standard DTMF tones through a POTS telephone wire. The system is also programmed for all call and emergency broadcast paging. The system’s easy to use full one octave band equalizer can be adjusted to either individual zones or can be adjusted for all zones – providing exceptional fine tuning capabilities.

To add paging to Lencore’s other systems, simply add an amplifier. All call paging, zoned paging, voice over IP, paging through phone system, security and life safety page; all can be done through these systems.


Whether it is audio or paging throughout the building, a specific floor, department or office, Lencore has a solution to meet your needs. IndePage™ Technology enables the paging and audio to be completely adjustable and independent both centrally and locally.


We can assist with your oral privacy solutions for your HIPAA Compliance. Please call or email us for more details.

April 14th 2003, the federal government has ordered that all health providers in the United States must have reasonable safeguards in place to protect patient’s personal health information from intentional or unintentional disclosure.

Who is affected:

  • Pharmacies
  • Optometrists
  • Public health authorities
  • Doctors
  • Health plans
  • Information systems vendors
  • Billing agencies
  • Psychologists
  • Pharmacies
  • Dentists
  • Self-insured companies
  • Military medical facilities
  • Clearinghouses
  • Clinics
  • Employers
  • Life insurers
  • Service Organizations
  • HR Departments

Lencore sound masking can help assure that once your reasonable safeguards are in place; the incidental disclosures are truly limited in nature.